Email Whitelist Instructions

Since your email service provider probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book – i.e. whitelisting.

FIRST | If you do not see an email from Volunteer Houston in your inbox, due to the overzealous filtering by ISPs my email may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as not spam.

NEXT | Click on the email providers or software you use from the list below to see how to make sure you get the mail from info@volunteerhouston.org AND donotreply@volunteerhouston.org you have asked for.

NOT LISTED?

  • If Volunteer Houston is being filtered, try adding info@volunteerhouston.org AND donotreply@volunteerhouston.org to your address book, contact list, or safe senders list.
  • If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist info@volunteerhouston.org AND donotreply@volunteerhouston.org.

Email Providers

To make sure our email gets delivered to your Inbox, you must add Volunteer Houston to your contacts list.

If you do not readily find an email from Volunteer Houston

Please check your Gmail Spam Folder:

  1. If you see the email from Volunteer Houston: Open the Email.
  2. Click the button on the toolbar, labeled Not spam

Next please, add Volunteer Houston to your Contacts list:

  1. Open the email from Volunteer Houston.
  2. Click the drop down arrow next to “Reply” in the upper right side the email from header.
  3. Click the “Add Volunteer Houston to Contacts List” from the list that appears.
  4. If Volunteer Houston does not appear in the dropdown list? Then you probably have already added Volunteer Houston to Contacts.

If you are using the Gmail Mobile App on your mobile device, please open the app now.

If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.

If you do not find an email from Volunteer Houston, please check the Spam Folder:

  1. When you find the email from Volunteer Houston
  2. Tap the  menu icon – top right.
  3. Then select Move to.
  4. Then select Primary from the list.

This way you will always see Volunteer Houston in your Primary Inbox tab…

NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.

If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.

  1. If you find an email from Volunteer Houston in your Gmail Promotions tab:
  2. Grab and drag my email to the Primary Inbox Tab.
  3. After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
    The conversation has been moved to “Primary”
    Do this for future messages from info@volunteerhouston.org AND donotreply@volunteerhouston.org? Yes
  4. Click Yes in the yellow alert box at Gmail.
  5. This way you will always see Volunteer Houston in your Primary Inbox tab…

If you have not received an email from Volunteer Houston

Check your Spam Folder. If you see an email from Volunteer Houston:

  1. Please open the email.
  2. Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from Volunteer Houston to your Inbox.

  1. Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. Select Settings from the list that drops down.
  3. Choose Filters located on the left side of the page.
  4. Click the Add button on the Filters page.
  5. Create a name such as Whitelist in the Filter name field.
  6. In the From field leave the default contains selected.
  7. Enter our email address info@volunteerhouston.org AND donotreply@volunteerhouston.org in the text box next to Contains…
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap Save…
  10. You will see in the next screen -Deliver to Inbox if From contains Volunteer Houston
  11. Click or tap Save on this screen.
  12. You will be returned to your Yahoo! Inbox.

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Volunteer Houston isn’t junk:

  1. Open your Mail app and go to the Mailboxes screen
  2. Scroll down to the folders area
    Screenshot of iPhone mailboxes screen
  3. Select the Junk folder.
  4. Find the email from Volunteer Houston and slide it left to see options.
    Screenshot of iPhone swipe left screen
  5. Tap the More button.
  6. Tap the Mark button.
    Screenshot of iPhone move messages screen
  7. Tap the Mark as Not Junk button.
    Screenshot of iPhone mail not junk screen

The message is moved to your Inbox. Subsequent email messages from Volunteer Houston will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

To add Volunteer Houston to you list of Focused Inbox on the Outlook App…

Please open the mobile Outlook app on your Android, Microsoft or iPhone:

Then open the email from Volunteer Houston:

  1. Click the dropdown menu
    Screenshot of Outlook App dropdown button  on the top right of your Inbox.
  2. On the menu displayed tap Move to Focused Inbox
    Screenshot of Outlook App dropdown menu
  3. Select the Move this and all future messages button.
    Screenshot of Outlook App move to screen
  4. Tap Move
  5. Now all future messages from Volunteer Houston will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

To add Volunteer Houston to your list of “Safe senders ” on Outlook:

  1. Right click our email in your Inbox email list pane.
  2. On the menu displayed move your mouse over or tap Junk
  3. Click or tap on Never block sender in the menu that rolls out.
  4. The resulting popup will say:
  5. “The sender of the selected message has been added to your Safe Senders List. “
  6. Click OK

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose Add to contacts option

To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add Volunteer Houston to your preferred folder, or a folder of your choice.

NOTE: “My Preferred Folder ” is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.

If you do not readily find an email from Volunteer Houston in one of your Inbox bundles…

Please check your Inbox Spam Folder or your Promotions bundle:.

  1. When you see the email from Volunteer Houston: Open the Email.
  2. Then click the Screenshot of Inbox by Gmail icon  icon.
  3. Next please add Volunteer Houston to your My Preferred Folder.
    Screenshot of Inbox by Gmail
  4. If you have not already created a My Preferred Folder, you may do so by clicking + Create new…
  5. You may also move Volunteer Houston to any folder of your choice.

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the Junk folder. If you see the Volunteer Houston email in your Inbox
  2. Open the email from Volunteer Houston
  3. Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe!


Volunteer Houston (info@volunteerhouston.org AND donotreply@volunteerhouston.org)

To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

Wait, it’s safe! | I’m not sure. Let me check

Manually Add to Safe List

  1. Click gear the icon on the top right.
  2. Select Options in the drop down list.
  3. On the Options page under Preventing junk email click Safe and blocked senders
  4. Click the link Safe senders on the next page.
  5. Enter the email address info@volunteerhouston.org AND donotreply@volunteerhouston.org in the text box.
  6. Click Add to list
  7. Volunteer Houston will now be added to your list of Safe senders
  8. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

To make sure our email gets delivered to your AOL Inbox complete these two steps…

If you find Volunteer Houston in your spam folder:

  1. Right click the email.
  2. Click “Not spam” in the resulting list.

Add info@volunteerhouston.org AND donotreply@volunteerhouston.org to your Address Book:

  1. Open the email from Volunteer Houston
  2. Click the show details link next to Volunteer Houston in the From field.
  3. Move your mouse over or tap info@volunteerhouston.org AND donotreply@volunteerhouston.org to show the menu.
  4. Click or tap Add contact in the menu displayed.
  5. Add Volunteer Houston to the name fields
  6. Click Add contact

Email from that Domain will now be delivered straight to your Inbox.

Please log into your Xfinity account and select your Comcast webmail:

  1. Should you find an email from Volunteer Houston in your spam folder:
  2. Open the email.
  3. Click the No icon Spam (not spam) icon on the top toolbar.

Next please, add Volunteer Houston to your address book:

  1. Please open the email from Volunteer Houston.
  2. Click on the button at the top left of the email that says:
    info@volunteerhouston.org
    donotreply@volunteerhouston.org
    + Add to Address Book
  3. That will open your edit contact screen.
  4. Then click Save and you’re all done.

If you are not receiving email at EarthLink, there are two actions you can take.

  1. Check Suspect Email folder
  2. Add Volunteer Houston to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

  1. While in the Suspect Email folder, if you see Volunteer Houston
  2. Select the Move to Inbox and Add Contact option from the drop down menu.
  3. This will add info@volunteerhouston.org AND donotreply@volunteerhouston.org to your Address Book for future email delivery assurance.

Address Book Inclusion:

  1. Open the email.
  2. Click Add to Address Book in the email header.
  3. Use the Address Book Editor to verify the sender’s contact details and click save.
  4. Fill in info@volunteerhouston.org AND donotreply@volunteerhouston.org as the email address of the sender.
  5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at Att.Yahoo.com

Please follow the Yahoo instructions for whitelisting an ATT.net email address.

Click or Tap here, to scoll to the Yahoo instructions…

Please open your Thunderbird email client:

If an email from Volunteer Houston appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add Volunteer Houston to your Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Contact button.
  4. Under the Contact tab, copy and paste the “From” address, info@volunteerhouston.org AND donotreply@volunteerhousotn.org into the email text box.
  5. Click OK.