The old model of volunteer management was (and is) relatively unbalanced. In a quest to achieve our mission, we often focus heavily and primarily on the needs of the organization, with the needs of the volunteer coming later and, in many cases, the needs of the community being considered last and least. Many of the tools and best practices we’ll discuss throughout this training are rooted in this old model. We teach them because, when framed appropriately, they are tools for efficiently creating infrastructure for effectively stewarding volunteers. But the organization’s needs are not the only needs to consider and accommodate (with balance) when engaging volunteers. This course will introduce you to the SEE Framework – Supportive Environments for Effectiveness – and will be applied to the strategies, tools, and templates discussed during each session.

Each module in this course (developed by Points of Light, facilitated by Volunteer Houston) will empower volunteer managers and coordinators – both formal and informal – to return to their organization and their team with ready-to-use tools, best practices, and innovative ideas that, when fully adopted, will boost volunteer engagement in a way that naturally fosters long-term volunteers.


Module 1: Establishing the Framework


  • Describe volunteerism and its role in civic life today.
  • Apply a volunteer-centered framework to volunteer engagement.
  • Identify elements of volunteer engagement.
  • Explore barriers to and motivators for volunteer engagement

Module 2: Planning for Volunteer Engagement


Start planning for how and where volunteers fit in our organizations:

  • Describe the many steps of volunteer engagement.
  • Learn how to conduct a Volunteer Engagement Assessment.
  • Consider risk when deciding how to engage volunteers.
  • Identify resources and support needed to effectively engage volunteers.

 Module 3: Opportunities & Outreach


Acquire tools to get the volunteers you need in the door:

  • Examine trends in volunteerism and how they might inform opportunities and outreach.
  • Develop position descriptions with a Volunteer Experience Lens.
  • Explore targeted recruitment concepts and consider potential audiences.
  • Develop an Outreach Strategy.

 Module 4: Intake & Onboarding


Create systems to screen, place, orient and train volunteers:

  • Define techniques for screening, interviewing and matching volunteers with positions.
  • Describe the difference between and importance of orienting and training volunteers and staff.
  • Design effective volunteer orientation.
  • Assess training needs and design training to equip volunteers and staff.

Module 5: Supervision & Support


Provide tools and strategies to ensure volunteers feel supported, effective and appreciated:

  • Articulate the benefits of supporting and supervising volunteers.
  • Design and implement strategies for volunteer supervision and support.
  • Explore causes of and options for addressing volunteer performance problems.
  • Identify effective ways to reward and recognize volunteers​.

 Module 6: Evaluation


Examine strategies for figuring out what is and isn’t working:

  • Build a foundation for evaluating volunteer engagement.
  • Recognize the difference between Program Evaluation and Stakeholder Evaluation.
  • Explore Impact Statements, Mutual Feedback and Stakeholder Satisfaction Surveys to improve outcomes for volunteers, staff and the organization as a whole.

Spring 2024 dates and times are coming soon!

Session 1

  • In-person
  • 3 hours

Session 2

  • Virtual
  • 2 hours

Session 3

  • Virtual
  • 2 hours

Session 4

  • Virtual
  • 2 hours

Session 5

  • Virtual
  • 2 hours

Session 6

  • In-person
  • 2 hours

All sessions are facilitated during the work week and work day.

Register for each session individually.

Earn a certificate for completing all six sessions.

Interested in co-facilitating a session activity or two? Email Brooke to inquire.


2024 fee schedule coming soon!

  • VH Star Agencies will receive a 10% discount
  • Register for all 6 sessions for a TBD discount