Module 1: Establishing the Framework

Objectives

• Describe volunteerism and its role in civic life today.
• Apply a volunteer-centered framework to volunteer engagement.
• Identify elements of volunteer engagement.
• Explore barriers to and motivators for volunteer engagement

Module 2: Planning for Volunteer Engagement

Objectives

Start planning for how and where volunteers fit in our organizations:

• Describe the many steps of volunteer engagement.
• Learn how to conduct a Volunteer Engagement Assessment.
• Consider risk when deciding how to engage volunteers.
• Identify resources and support needed to effectively engage volunteers.

 Module 3: Opportunities & Outreach

Objectives

Acquire tools to get the volunteers you need in the door:

• Examine trends in volunteerism and how they might inform opportunities and outreach.
• Develop position descriptions with a Volunteer Experience Lens.
• Explore targeted recruitment concepts and consider potential audiences.
• Develop an Outreach Strategy.

 Module 4: Intake & Onboarding

Objectives

Create systems to screen, place, orient and train volunteers:

• Define techniques for screening, interviewing and matching volunteers with positions.
• Describe the difference between and importance of orienting and training volunteers and staff.
• Design effective volunteer orientation.
• Assess training needs and design training to equip volunteers and staff.

Module 5: Supervision & Support

Objectives

Provide tools and strategies to ensure volunteers feel supported, effective and appreciated:

• Articulate the benefits of supporting and supervising volunteers.
• Design and implement strategies for volunteer supervision and support.
• Explore causes of and options for addressing volunteer performance problems.
• Identify effective ways to reward and recognize volunteers​.

 Module 6: Evaluation

Objectives

Examine strategies for figuring out what is and isn’t working:

• Build a foundation for evaluating volunteer engagement.
• Recognize the difference between Program Evaluation and Stakeholder Evaluation.
• Explore Impact Statements, Mutual Feedback and Stakeholder Satisfaction Surveys to improve outcomes for volunteers, staff and the organization as a whole.