Each module in this course (developed by Points of Light, facilitated by Volunteer Houston) will empower volunteer managers and coordinators – both formal and informal – to return to their organization and their team with ready-to-use tools, best practices, and innovative ideas that, when fully adopted, will boost volunteer engagement in a way that naturally fosters long-term volunteers.

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Module 1: Establishing the Framework

Objectives

  • Describe volunteerism and its role in civic life today.
  • Apply a volunteer-centered framework to volunteer engagement.
  • Identify elements of volunteer engagement.
  • Explore barriers to and motivators for volunteer engagement

Module 2: Planning for Volunteer Engagement

Objectives

Start planning for how and where volunteers fit in our organizations:

  • Describe the many steps of volunteer engagement.
  • Learn how to conduct a Volunteer Engagement Assessment.
  • Consider risk when deciding how to engage volunteers.
  • Identify resources and support needed to effectively engage volunteers.

 Module 3: Opportunities & Outreach

Objectives

Acquire tools to get the volunteers you need in the door:

  • Examine trends in volunteerism and how they might inform opportunities and outreach.
  • Develop position descriptions with a Volunteer Experience Lens.
  • Explore targeted recruitment concepts and consider potential audiences.
  • Develop an Outreach Strategy.

 Module 4: Intake & Onboarding

Objectives

Create systems to screen, place, orient and train volunteers:

  • Define techniques for screening, interviewing and matching volunteers with positions.
  • Describe the difference between and importance of orienting and training volunteers and staff.
  • Design effective volunteer orientation.
  • Assess training needs and design training to equip volunteers and staff.

Module 5: Supervision & Support

Objectives

Provide tools and strategies to ensure volunteers feel supported, effective and appreciated:

  • Articulate the benefits of supporting and supervising volunteers.
  • Design and implement strategies for volunteer supervision and support.
  • Explore causes of and options for addressing volunteer performance problems.
  • Identify effective ways to reward and recognize volunteers​.

 Module 6: Evaluation

Objectives

Examine strategies for figuring out what is and isn’t working:

  • Build a foundation for evaluating volunteer engagement.
  • Recognize the difference between Program Evaluation and Stakeholder Evaluation.
  • Explore Impact Statements, Mutual Feedback and Stakeholder Satisfaction Surveys to improve outcomes for volunteers, staff and the organization as a whole.

DAY 1  |  Thursday November 2, 2023

9 am – 4 pm, in-person

We will cover the first 3 modules of this 6-module course: Establishing the Framework, Planning for Volunteer Engagement, and Opportunities & Outreach.

DAY 2  |  Friday November 3, 2023

9 am – 4 pm, in-person

We will cover the last 3 modules of this 6-module course: Intake & Onboarding, Supervision & Support, and Evaluation.

CLASS 3 FACILITATORS


Mark Osborne
Director of Visitor and Volunteer Services
Holocaust Museum Houston


Matthew Herrera, BBA MBA Ed.D
Volunteer Experience Manager
West Houston Assistance Ministries (WHAM)


Melonie Curry, MBA
Senior Staff Analyst, Park Houston Communications Manager
City of Houston


Interested in co-facilitating a session activity or two? Apply here.

WHO CAN CO-FACILITATE?

WHAT WILL I BE EXPECTED TO DO?

  • Attend an in-person orientation with other co-facilitators (Wed. Sept. 6 @ 9:30-11:30 am)
  • Select 1 – 2 sessions you feel comfortable presenting
  • Review and use the facilitator guide and slides provided
  • Appear in-person to facilitate your sessions
  • Attend a Plus+ Delta🛆 debrief session with all facilitators the week after the course

FEE – $250

WHAT’S NEW THIS CLASS?

DISCOUNTS

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